1. Introductory provisions
1.1 These terms and conditions specify the relationship between us, BE BROWN LONDON, s.r.o., with registered office at Malohontská 1553/3, 979 01 Rimavská Sobota, ID No.: 50371941, registered at the District Court of Banská Bystrica, Section Sro, Insert No. 30050/S, as the seller and operator of the online store www.bebrown.com and you, our customer, who enters into a contract of sale with us.
1.2 We treat our customers consistently and provide them with the same benefits whether they are consumers or not. Therefore, all our customers are subject to the rules set out in these terms and conditions.
1.3 These terms and conditions are primarily intended for the purchase of goods through our online shop. They shall also apply mutatis mutandis to purchases made through the customer service line or in one of our brick and mortar stores.
2. Conclusion of the Purchase Contract
2.1 You can conclude a purchase contract with us remotely via the online shop or our customer service line or in person at one of our stores.
2.2 In the case of a distance purchase contract, the order shall constitute a proposal for the conclusion of a purchase contract by placing it on the website or via the customer service line. The order is valid for 7 days and we will confirm its receipt to you by e-mail. The purchase contract is then concluded by our acceptance of the proposal from our side in the form of dispatch of the ordered goods. We will inform you of the dispatch of the goods by e-mail.
2.3 We only supply goods in quantities customary for household consumption. In specific cases (in particular discounts or sales) we are entitled to determine the maximum quantity that we can supply to you.
3. Withdrawal without giving a reason
3.1 You are legally entitled to withdraw from a contract concluded online or by telephone without giving any reason within 14 days of delivery of the goods. With us, any buyer is entitled to withdraw from the contract without giving any reason, even within 90 days of delivery of the goods. This also applies to purchases in brick-and-mortar stores.
3.2 If you wish to exercise this right, you must notify us of your decision to withdraw from the contract within the time limit specified. The most convenient option is to contact us by e-mail info@bebrown.com
3.3 If you withdraw from the contract, we will refund the purchase price of the goods. If you withdraw within 14 days of delivery of the goods, you will also be entitled to a refund of the delivery costs in the amount of the cheapest delivery method offered. In the event of a later withdrawal, we will only refund the purchase price of the goods. We will refund you the aforementioned monies without delay, at the latest within 14 days from the date of withdrawal. However, we may lawfully wait to make payment until you have returned the goods to us. We will use the same means of payment as you used to pay the purchase price, unless we agree otherwise.
3.4 Send the goods immediately, but no later than 14 days from the date of withdrawal, to Be Brown, Hviezdoslavova 5071/1A, 979 01 Rimavská Sobota, or deliver them personally to one of our stores. If in connection with the conclusion of the contract the seller sends the customer a free “gift”, this gift must also be returned. In this case, you are responsible for the costs associated with returning the goods.
4. Complaints
4.1 If the goods have a defect on delivery, we may mutually agree on compensation in the form of a voucher. Further, you are entitled to demand rectification of the defect by way of replacement delivery or repair. Should such rectification of the defect be impossible or unreasonable for us, you are entitled to demand a discount on the purchase price and, if the defect is also significant, you may also withdraw from the contract of sale. You also have these rights if the defect is later manifested.
4.2 We shall be liable for defects in the goods if they become apparent within two years of delivery of the goods or within the use-by date stated on the packaging of the goods.
4.3 Goods are deemed to be defective in particular if they do not have the usual or presented characteristics, do not serve their purpose, do not comply with the legal requirements or have not been delivered in the agreed quantity. Please note that increased sensitivity or allergic reactions to the delivered goods cannot in themselves be regarded as a defect in the goods. Similarly, shortcomings in gifts and other gratuitous services provided by us over and above your order cannot be considered as a defect in the goods. The pictures of the goods in our online shop are for illustrative purposes only and do not constitute a binding representation of the characteristics of the goods (for example, the packaging of the goods may differ due to a change in packaging by the manufacturer).
4.4 We will be happy to answer any queries you may have about a claim if you contact us by email at info@bebrown.com. Please send the claimed goods to us at Be Brown, Hviezdoslavova 5071/1A, 979 01 Rimavská Sobota together with the completed claim form. You can also claim the goods in our stores. In case you are filling in the form without the help of our staff, please do not forget to indicate what you see as the fault of the goods or how the fault manifests itself, or a request for the method of handling.
4.5 We will inform you about the progress of the complaint, in particular about its acceptance, processing or rejection, by e-mail or text message. We may also contact you by telephone.
4.6 In the event of rejection of a claim made within 12 months from the date of purchase, you have the right to have a professional assessment sent to you. In the case of a claim made after this period, if the claim is rejected, you have the option of having the goods professionally assessed by the person named in the rejection notice, at our expense.
4.7 We will decide on the claim without delay. It will not take longer than 30 days to process the claim, including rectification of the defect. Otherwise, you are entitled to withdraw from the purchase contract. In order to comply with the aforementioned time limit, it is essential that you provide the necessary cooperation.
4.8 In the event of a legitimate complaint, we shall bear the costs of returning the goods.
5. Method of payment and delivery
5.1 You can choose the method of payment and delivery from the options offered by us. We will always notify you of your chosen payment and delivery method and the costs associated with them before dispatching your order.
5.2 The stated delivery time is purely informative and is based on the estimated delivery time of the shipping company concerned.
5.3 We reserve the right to provide free delivery in selected cases.
6. Further information
6.1 We provide our customers with various discounts and gift or other vouchers. The use of these is governed by rules which we inform the customer of in each individual case. Unless otherwise stated, each discount or gift voucher may only be used once and only one voucher of the same type may be used per purchase. Unless otherwise stated, discounts and promotions on goods cannot be combined with each other. In the event that the value of the gift voucher is higher than the value of the entire purchase, the difference will not be transferred to a new voucher and the unused amount will not be refunded.
6.2 You may be sent an evaluation questionnaire by a third party in connection with a purchase. This is so you can share your experience of the purchase and the goods with others. We would be very happy for you to complete the questionnaire.
7. Sending samples
7.1 We offer a Be Brown Try&Buy service and a Free Sample Shipping service to selected customers. We reserve the right to offer you the opportunity to have a shipment containing samples of fragrances and other cosmetic products, as currently offered by the online shop, sent to you free of charge for the purpose of trying out the products offered in the online shop.
7.2 The selection of samples for the Be Brown Try&Buy service is limited by stock levels and the current offer of the online shop.
7.3 The Try&Buy service and the free sample service are intended to inform the customer about the offer of the online shop and are not intended to determine the quality or design according to an agreed sample. The Try&Buy and free sample service is a free service of an advertising nature and does not constitute a performance of a contract of sale. Any discrepancy in the sample sent shall not give rise to rights for defective performance.
7.4 You may be contacted to verify your satisfaction with the product you have selected and by requesting a product you consent to be contacted.
7.5 We also offer a Try it First service which you can use when purchasing selected products. If you choose the “Try it first” option when purchasing selected products, we will send you a sample of that product with the product you have purchased. You can then try the features of this product on the sample first and you do not have to unpack the purchased product itself. If you are not satisfied with the product after trying the sample, you can return it unpacked at our expense. This, of course, does not affect your right to withdraw from the contract.
8. General information
8.1 According to the Act on Revenue Registration, the Seller is obliged to issue an invoice to the Customer. At the same time, he is obliged to register the received sales with the tax administrator online; in case of technical failure, within 48 hours at the latest.
8.2 The Slovak Trade Inspection (SOI) is the entity for out-of-court proceedings in cases of disputes, or the entity for receiving consumer complaints. Disputes can be resolved online. The Slovak Trade Inspection Authority, with its registered office at Bajkalská 21/A, 827 99 Bratislava 27, is also the supervisory authority over our company’s activities.
8.3 The Contract shall be concluded in the Slovak language and shall be governed by the laws of the Slovak Republic, the place of performance shall be Slovakia.
8.4 All prices for products and services are quoted inclusive of VAT, which is applicable at the time the order is placed. In the event that the VAT changes before the conclusion of the purchase contract or the dispatch of the goods, the Customer shall be obliged to pay the outstanding amount of the purchase price or the Seller shall immediately send the Customer an e-mail message asking the Customer to notify the Seller where the overpayment of the purchase price can be paid.
8.5 By submitting your order, you agree to receive the tax document in electronic form. We will send the tax document electronically in the order dispatch email. However, if you wish to send the tax document in paper form as well, please send us a message and we will send you the tax document together with the goods.
8.6 All prices of goods, including promotional prices, are valid until recalled or stocks are sold out.